eTravelAgencyOnline.com(we shorted it to eTAO Group as we were tired of answering the phones with
the original name!) has been arranging vacation packages, escorted bus tours, custom fly
& drive vacations as well as private chauffeured tours throughout Europe and the Caribbean/Mexico since 2001.
We were a member of the Better Business Bureau until they raised their rates by more than 40% during the recession
however we have zero complaints against us and encourage all potential clients to contact to verify this.
We also belong to OSSN (Outside Sales Support Network), ensuring
each new client reliable and unparalleled travel planning.
A Conglomerate of Travel Agents Working Together
While many travel agencies hire travel agents, those agents don't have incentive to make your trip uniquely yours
and perfect. They get paid regardless. Our unique agency is a group of travel agents coming together to share their
unique specialties and love of travel for the sake of our clients and since each agent owns their own portion of the
business, they have financial incentive to treat each client as if they are their only client.
Same Price as Booking Direct
The dirty little secret of travel is how travel agencies get paid. Many folks think that travel agents mark up the
price to stay in business but the "travel supply chain" doesn't work like that. Each segment of your vacation has a
commission built in for travel agents, whether you use one or not. Book that cruise direct with the cruise line - they
keep the travel agent commission as their own and increase their profit margin. Same with cars, hotels, tours and
vacation packages.
Benefits of a Travel Agent
You can go online and book it yourself, so what is the benefit of a travel agent?
- Knowledge - Everyone at eTAO Group has a specialty, an area that they love and that translates
into more information about your destination. While we keep agents working with their clients for all destinations,
if they need help, we all share our knowledge with each other to ensure you, the client, has the best service available.
A few know Disney inside and out, while the owner can plan Ireland like no one!
- Customer Service - We get a lot of folks who have planned trips on their own and had a problem,
with no one to help. While we cannot always help while you're away, we certainly have your back when you return --
and because we handle volume with our suppliers, they tend to listen and work with us quite well should a situation
arise. Sadly it does come down to numbers and we have that ... if we stop selling certain suppliers, it would have
an impact and that is where we have leverage.
- Enthusiasm - Try to email or call one of the large travel companies and if you get through,
you'll find pleasant representatives but they won't have the enthusiasm or information that we do at eTAO Group!
We LOVE what we do an it shows -- from recommending a great restaurant we liked in Paris to
signing you up for zip-lining in Puerto Vallarta (a must!), we take the time and give you all the information we
can because we LOVE TRAVEL!